QUICK HELP

Frequently Asked Questions

Have questions about our website?  We have answers!

Which payment methods are accepted in the Online Shop?

We accept MasterCard, Visa, American Express, and Discover.

You can also make payment using your PayPal account or Apple Pay.

How to place an order?

First browse our categories to locate type of icing sheet or wafer paper you want.

Next you should choose correct size for your edible project. We offer every size of frosting sheets available on market including custom sizes if needed.

Click on item description and from there proceed to design your topper from scratch using our online designer or simply upload your image and add it to cart.

In view cart page you’ll be able to see estimated time of delivery for your order.

I have image ready for print.

If you have artwork image or file ready for printing please navigate in our Main Menu to Quick Upload section.

After clicking on wanted item quickly upload your image , add optional custom message and proceed to checkout.

How long is your turnaround time?

We normally try to ship all orders in first 24 hours ( orders will not be processed or shipped on Holidays and weekends ).

Express orders such 3 day , 2 day and overnight have priority usually dispatched same day when ordered.

Our working hours are Eastern Time Mon-Fri 10am-5pm.  Shipping cut off time is 3pm Mon-Fri.

If expedited processing has been marked during checkout process your order will dispatch same day if ordered before shipping cut off time.

I cannot remove the icing sheet from the plastic backing, help!

Open the zip-lock bag and leave the sheet exposed for 10-15 minutes before attempting to remove the plastic backing (start with the corner). Set down longer if required. Don’t leave it open too long or it will crack and break up. In an alternative method, one customer utilized a tiny fan before peeling and another customer placed the sheet in the freezer for 15 minutes before removed the backing.

How long will delivery take?

Standard Free Shipping may take 5-7 business days within the Continental U.S.

3-day Priority Select FLAT-RATE of $14.99

2-day Express Guaranteed FLAT-RATE of $29.99

Overnight Standard FLAT-RATE of $49.99

DISCLAIMER: KakeTalk reserves the right to choose the most convenient carrier for shipping.

You can track your order delivery details step by step if you log in to your account and click on TRACK button.

How secure is shopping in the Online Shop? Is my data protected?

Yes! Your private information is important to us as well. We make an extra effort to make sure all your data is secured, none of your information is saved after purchase.

What exactly happens after ordering?

All orders that have been approved get processed to our shipping department. They make sure all items are boxed properly and they get it shipped out as soon as possible. Express and expedited shipments take priority and are shipped out before the end of the business day.

Do I receive an invoice for my order?

Once your order goes through, you will receive an email from Kaketalk with your invoice (please check the Junk/Spam folder if you did not receive it).

I'm new to KakeTalk, how do I design my own edible topper?

A visual explanation of where to go and how to use the Kaketalk Designer is found here.

This page will show you the basic uses for the tabs that you would need to start with. It is a simple editor that allows you to create your own design template that you can even download and save onto your desktop for future use as well.

There are options for different fonts, colors and multiple image uploads. Compatible with Mac and PC systems.

Applying printed edible cake topper

Ensure your hands are clean and dry before handling the edible image.

If the cake is frozen, thaw slightly before applying the topper.

If butter cream has formed a crust, spray a fine mist of water before applying the product. You should not add extra moisture to non-dairy whipped toppings.

Add a generous mist of water over royal frosting before applying the edible image.

If the topper “bubbles” after application, gently tap (do not rub) the topper.

Feel free to write down inscriptions on top of the Edible Picture. Just be careful to never push your decorating tip through the picture after application.

Keep away from extensive exposure to ultraviolet lighting. As with all food coloring, the edible image will fade over time.

How should the edible cake topper be stored?

We highly recommend storing the edible image inside drawer at room temperature.

The product has a shelf life of six months when stored properly without opening plastic bag or exposing it to daylight.

Do not refrigerate !

My edible cake topper is too moist/too dry, what do I do?

If the edible image is too moist, refrigerate or freeze the topper for about thirty minutes.

If the edible image is too dry and showing signs of brittleness and cracking, place it in a zip-lock bag and refrigerate it for an hour. If your image has began to crack, it was probably stored in a low-humidity setting for too long and may not be able to recover. If you follow our storage instruction, however, this will not happen!

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