Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping Policy & Order Tracking

Orders marked with Expedited Processing have priority. You’ll receive Order Completed email once we ship it.

You can track your order delivery details step by step if you log in to your account and click on TRACK button. Delivery day for free shipping is estimated, not guaranteed.

Only Express Services 3Day , 2Day & Overnight are guaranteed with included complimentary Saturday delivery.

How long will delivery take?

Free Shipping may take 5-7 business days within the Continental U.S.

What exactly happens after ordering?

All orders that have been approved get processed to our shipping department.

They make sure all items are boxed properly and they get shipped out as soon as they get a shipping label put on them.

Express shipments are priority, shipped out before end of business day.

How secure is shopping in the Online Shop?

Your private information is important to us as well. We make an extra effort to make sure all your data is secured.

Do I receive an invoice for my order?

Once your order goes through, you will receive an email from KakeTalk. Please allow up to 24 hours from order complete email for tracking information updates.

Problems Removing Icing Sheet From Backing

Have a go leaving it lie opened for 10-15 minutes and test on one corner. Set down longer if required. Don’t leave it lay open too long or it will crack and break up. In a alternative method utilize  a tiny fan or place sheet in freezer for 15 minutes.

How long is your turnaround time?

We normally try to ship all orders in first 24 hours ( orders will not be processed or shipped on Holidays and weekends ).

Express orders such 3 day , 2 day and overnight have priority usually dispatched same day when ordered.

Our working hours are Eastern Time Mon-Fri 10am-5pm.  Shipping cut off time is 4pm Mon-Fri.

If expedited processing has been marked during checkout process your order will dispatch same day if ordered before shipping cut off time.

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