Frequently Asked Questions

I'M NEW TO KAKETALK, HOW DO I DESIGN MY OWN EDIBLE TOPPER?

A visual explanation of where to go and how to use the Kaketalk Designer is found here.

This page will show you the basic uses for the tabs that you would need to start with. It is a simple editor that allows you to create your own design template that you can even download and save onto your desktop for future use as well.

There are options for different fonts, colors and multiple image uploads. Compatible with Mac and PC systems.

MY IMAGE IS OFF, ARE THERE ANY SPECIFIC PRINTING SETTINGS I NEED TO USE?

Yes! All our templates are based off of, and tested using Adobe Acrobat and Chrome browser for reliability. If you do not have these supported on your computer yet you can download them from here, found under the PRINT SET-UP title section.

PROBLEMS REMOVING ICING SHEET FROM BACKING

If your area experiences high humidity, and the frosting sheet sticks to your backing, you can dry it: 1. Have a go leaving it lie opened for 10-15 minutes and test on one corner. Set down longer if required. Don't leave it lay open too long or it will crack and break up.

In a different way one customer had to do was to utilize a tiny fan. Hers was very sticky.

Place sheet for 15 minutes in freezer

EDIBLE IMAGE IS CRACKING

Without delay put it in the refrigerator to moisten back up ( keep in plastic bag obviously). If climate is extremely dry, store pictures within the refrigerator. Never let an image lay uncovered from the package for no reason! It will crack and break all up. It should be okay after it is on the cake though. The icing will keep it moist.

APPLYING PRINTED EDIBLE SHEET

Ensure your hands are clean and dry before handling Image.

If cake is frozen, thaw slightly before icing and avoid cracking. Then apply Picture.

If butter cream has formed a crust, spray using a fine mist of water before applying design. You should not add extra moisture to non-dairy whipped toppings. Keep finished cake refrigerated to increase shelf life.

Add a generous mist of water over Royal frosting before applying Picture.

If the Picture "bubbles" after application, gently tap (don't rub) the Picture.

Feel free to write down inscriptions on top of the Edible Picture. Just be certain never to push your decorating tip through picture after application to frosting If decorated cake is frozen, thaw slowly, preferably inside a refrigerator, avoiding running of colors.

Keep away from extensive exposure to ultraviolet lighting. As with all food coloring, the Picture will fade over time.

EDIBLE IMAGE AND BASE ARE STICKING TO BACKING SHEET

Humidity is too high - refrigerate or freeze for at least half-hour before application. This will likely stiffen the Picture and allow it to come off the backing sheet in one piece. If time is an element, place the icing sheet inside a microwave oven for 10 to 15 seconds on high but test the backing first. If backing shrinks; don't do this.

In some higher humidity areas, placing in the microwave on defrost setting for 1 minute may fit best. Repeat in 30 second increments until Picture is no longer sticky.

PICTURES ARE DRY AND BRITTLE AND BREAK EASILY

Pictures were left out in a climate of low humidity. Place dry pictures back in bag and refrigerate. (pictures should re-hydrate moisture and may possibly be saved by refrigerating.)

Memo: When an Picture reaches this stage of dehydration, it is most often unusable. In relative humidity of between 10% to 30%, pictures can become dry and brittle within 3 to 5 minutes of exposure. You may wish to cut across the Picture and place on cake; not to be eaten. Add a piece of saran wrap under Picture for easy removing.

CAN EDIBLE IMAGE BE FROZEN?

Yes. It is recommended to freeze the images prior to application. This is especially helpful in high temperature/humidity environments. It is possible to store Edible image in the freezer or refrigerator as long as needed.

COLORS FADE AFTER EXPOSING TO LIGHT

Some luminous lights utilized in cake display cases have a higher ultra violet output used for color correctness. Some pigments utilized in Edible pictures are extremely U.V. sensitive and there may be fading problems in these cases after an exposure period of over 24 hours.